How We Work

How We Work

The Super Process

When you bring your sail in, we assign a tag and log it into our system to create a permanent record of your sail, ensuring we can offer service advice or a replacement no matter where you go in the world. Each sail receives a vigorous 10-point check-up to assess its condition, allowing for a detailed report on any work needed. Upon request, we provide a written estimate for every sail, and when helpful, digital photos for you to review and store for reference or insurance purposes. We'll even send you a box and shipping label to help you ship your sail to us and keep you out of the line at the post office!

With Super you receive more than our technical skill, you get clear options and straightforward recommendations. Often it makes no sense to spend money on a repair that will last ten years on a sail that will only last one. On the other hand, when a little more time and effort might help your old sail last another season, we let you know, and keep you sailing. It's all about knowing you, your needs and experience, and meeting your goals in the most cost-effective way, time after time.